At Pupsol, we are committed to your satisfaction. If you are not completely happy with your purchase, our Refund Policy ensures a hassle-free process so you can shop confidently for premium sneakers.
1. Eligibility for Refunds
You may request a refund or exchange if:
The product received is damaged, defective, or incorrect
The product does not match the description or images on our website
You received the wrong size or variant
Important: Refund requests must be made within 7 days of receiving your order. Products must be in unused condition, in their original packaging, and include all accessories or tags.
2. Non-Refundable Items
The following items are not eligible for a refund:
Used or worn shoes
Items damaged after delivery due to misuse
Final sale or clearance items (if specified at purchase)
3. How to Request a Refund
To request a refund, follow these simple steps:
Email our support team at contact@pupsol.com
Include your order number, product name, and reason for refund
Attach clear photos or videos showing the issue (if applicable)
Once your request is reviewed, our team will contact you with further instructions.
4. Refund Process
After receiving your returned item:
We inspect the product to confirm eligibility
Refunds are processed within 3–7 business days
Refunds are issued to the original payment method
Note: Shipping fees are non-refundable unless the refund is due to our error (wrong/damaged item).
5. Exchanges
If you prefer an exchange instead of a refund:
Email contact@pupsol.com with your request
Exchanges are subject to availability
You may be responsible for return shipping fees if the exchange is not due to our error
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account or payment method
Contact your credit card company or payment provider
If still unresolved, contact our support team at contact@pupsol.com
We will investigate and ensure your refund is processed promptly.
7. Shipping for Returns
Customers are responsible for return shipping unless the return is due to a Pupsol error.
Use a trackable shipping service for returns
Retain the proof of shipment until the refund is confirmed
8. Customer Satisfaction Commitment
At Pupsol, your happiness is our priority. Our refund process is designed to be transparent, fast, and fair, ensuring that you can shop without worry.
Contact Us
For all refund inquiries, please contact our friendly support team:
📧 contact@pupsol.com
