Thank you for shopping at Pupsol, your trusted online destination for premium sneakers. This Shipping Policy explains how we process, handle, and deliver your orders to ensure a fast, secure, and stress-free shopping experience.
Our goal is to offer transparent, reliable, and customer-first shipping so you can shop with confidence.
1. Order Processing Time
We aim to process all orders quickly and efficiently.
Standard processing time: 1–3 business days
Orders placed on weekends or holidays are processed on the next business day
You will receive an email confirmation once your order is processed and shipped
In rare cases of high demand or stock updates, processing may take slightly longer, but we always work to minimize delays.
2. Shipping Time & Delivery Estimates
Delivery times vary based on your location and selected shipping method:
United States, Canada, UK, Australia
Estimated delivery: 7–12 business days
Europe
Estimated delivery: 7–14 business days
Asia & Middle East
Estimated delivery: 8–15 business days
Worldwide
Estimated delivery: 10–18 business days
Note: External factors such as customs, weather, or courier delays may affect delivery times, but Pupsol always monitors shipments to ensure they arrive safely.
3. Shipping Charges
Shipping fees are calculated at checkout based on:
Your delivery location
Selected shipping method
Product weight and quantity
We often run promotions offering free or discounted shipping, so check banner offers regularly.
4. Order Tracking
Once your order is shipped, you will receive a tracking number by email.
You can track your shipment anytime through our website or courier tracking page.
If your tracking number does not update immediately, please allow up to 48 hours for courier systems to refresh.
5. Incorrect Addresses & Delivery Issues
It is the customer’s responsibility to provide accurate shipping information.
Pupsol is not responsible for:
Incorrect or incomplete addresses
Failed delivery attempts
Lost parcels due to address mistakes
If you enter the wrong address, contact us immediately at contact@pupsol.com before your order is shipped.
6. Delayed or Lost Packages
If your order is significantly delayed or appears lost:
Contact our support team at contact@pupsol.com
We will investigate with the courier
If confirmed lost, we will reship your order or process a refund
We are committed to ensuring you receive your products securely.
7. Customs, Duties & Taxes
International shipments may be subject to customs fees or import taxes depending on your country’s regulations.
These charges are the customer’s responsibility.
Pupsol does not cover or control customs processing times.
8. Multiple Item Orders
If your order contains multiple items, they may ship separately to speed up delivery.
You will receive tracking information for each shipment.
This ensures fast delivery without waiting for the entire order to be packed together.
9. Shipping Restrictions
We currently ship worldwide except to regions with known courier restrictions or conflict zones.
If we cannot ship to your address, we will notify you immediately and issue a full refund.
10. Contact Us
For questions, special delivery requests, or support, contact our shipping team at:
📧 contact@pupsol.com
